Lisa Schulman, our Principal Analyst and Head of Marketing Research at Customer Management Practice, IQPC is currently live at CCW Fall! We’re excited to get our four day conference started.

Lisa interviews Melissa O’Keefe, the Global Head of Customer Experience at Redbubble. Melissa is a speaker in our Future Leaders Track, where she will be speaking about “How to Sell Your Idea to The C-Suite”. Melissa also talks about the biggest challenge when moving out of customer service into customer experience.

Stay tuned for more videos from CCW Fall!

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Can’t join us in Austin this week? Join us in New Orleans in January!

Customer Contact Week held this January 22-25, 2018 at New Orleans will focus on the theme of delivering world-class service with speed & efficiency. Get an in-depth understanding on how to provide the best customer experience by focusing on speed with our many workshops and sessions at CCW NOLA.

To get more information on these sessions, get our agenda: