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If you operate a hospitality property, most of your staff are probably millennials & you’ve seen they think, work & respond differently than other generations.

Welcome to another edition of Hospitality Property School.

Today, I am going to look at How to Manage Your Millennial Workforce.

If you are operating a hospitality property, there is a good chance that most, if not all of your employees are Millennials.

You might be thinking, “My employees are my employees. I don’t differentiate between the generations. Actually, I don’t know the difference between the generations”.

Here’s a quick review.

Generation Name Births Start Births End

Baby Boomer Generation 1946 1964
Generation X (Baby Bust) 1965 1979
Xennials – 1975 1985
Generation Y 1980illenials 1994
The Millennials
Gen Next
iGen / Gen Z 1995 2012
Gen Alpha 2013 2025

So today, why am I focusing on Gen “Y” or the millennials?

As I said, millennials were born in the early 1980’s to 1994 so that would make them between the ages of 24 – 38 years of age. The majority of hospitality properties I have visited have had employees that fall between those ages.

They grew up in an electronics-filled and progressively online and socially-networked world. As the most ethnically diverse generation, Millennials tend to be tolerant of difference. Having been raised under the mantra “follow your dreams” and being told they were special, they tend to be confident. Sometimes this spills over into the realms of entitlement and narcissism.

One study reported, the result of Millennial optimism is entering into adulthood with unrealistic expectations, which sometimes leads to disillusionment. Many early Millennials went through post-secondary education only to find themselves employed in unrelated fields or underemployed and job hopping more frequently than previous generations.

For this reason, they think, work and respond differently than other generations, particularly those who would most comprise the senior hotel manager, corporate executive or consultant levels.

This empathy gap can have significant ramifications, and learning to effectively work with this younger generations is a necessary step towards delivering on your business goals.

Millennials are often their own worst enemy as they take many things for granted. They were ‘nurtured’ more so than past generations with helicopter parenting and ‘participation’ trophies for just about any competition, and they’ve come to know a world as one where automation has assumed countless manual or arduous tasks.

To keep reading and to find out the 6 tips visit

If you have any stories about What the Perfect Hospitality Property Room Should Include and would like to share or have any questions or feedback you can leave them in the comments section of the show notes.

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So, as always, let’s work together to put heads in your beds.

Until next time, have a fun day.

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then you billed $37 per month)

As a Member:

• You have the opportunity to ask questions, share best practices, promote your property etc.

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o Organizational Structure
o Employee Development
o Marketing for Your Hospitality Properties (Including How to Use Social Media)
o How to Look at Your Hospitality Property

• We will share monthly interviews with hospitality property specialists on such topics as:

Customer Service | Property Management System | Hotel Guest Service | Hotel Website Design |Hotel Marketing | Employees

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